Frequently Asked Questions

A luxury price tag doesn't guarantee a better formula. Prestige skincare prices can reflect everything from elaborate packaging to retail markups and expensive marketing campaigns. We take a different approach: prioritizing clinically driven ingredients, intentional formulations, and accessible pricing. Because your skincare budget should go toward what's in the bottle, not just the name on it.

Our formulas are inspired by some of the most iconic (and expensive) products in skincare. We study what makes them work, like the key actives, their concentrations and the pH, and build our own formulas around the same proven ingredients. We’re not affiliated with the brands that inspire us. We just don’t think great skincare should cost $185.

Traditional retail comes with additional costs, and we're focused on keeping our formulas accessible without compromising our approach to quality. Instead of the department store beauty counter, you'll find Brandefy on our website, through the Brandefy App, on Amazon, and at select dermatologist offices nationwide.

Yes! We’re a team full of animal lovers and pride ourselves on being 100% cruelty free. All of our products are certified through Leaping Bunny and Cruelty-Free Kitty.

Yes! Board-certified dermatologists, including Dr. Lindsey Zubritsky, MD, FAAD, and Dr. Chris Tomassian, MD, recommend Brandefy products, including our Clinical Vit C + E + Ferulic Defend Serum. Brandefy is also available in dermatology practices nationwide.

The short answer: yes, by our standards. The more transparent answer? There’s no official standard a skincare product has to meet to be called “medical grade.” Brandefy uses clinically-backed ingredients and proven actives at meaningful levels, and is carried by dermatologist partners across the country who bring our products directly to their patients.

The short answer: yes, by our standards. The more transparent answer? “Clean” doesn’t have one regulated definition in skincare. For us, clean is about thoughtful formulation, ingredient transparency, and choosing ingredients based on safety, efficacy, and purpose, not fear-based ingredient lists.

As a precaution, we recommend avoiding our Retinol Eye Cream and Dual Retinol Renew Cream during pregnancy. If you are pregnant or breastfeeding, we recommend consulting with your healthcare provider before using these products, or introducing any new skincare or ingredients into your routine.

Shop our leveled-up skincare alternatives directly on our website, through the Brandefy App, on Amazon, or in dermatologist offices nationwide.

Once you've placed your order, you'll receive an order confirmation via email. If you do not receive one, please email us at hello@brandefyskin.com.

Please email us at hello@brandefyskin.com for questions on modifying or canceling your order. Depending on the status of your order, we can’t guarantee any changes can be made, but we will do our best to assist you!

Our team processes and ships orders M-F (excluding weekends and holidays). Please allow up to 1-2 business days for orders to be processed before shipping. Once your order has been shipped, you’ll receive a notification and tracking number via email! Note: It may take a few hours for tracking to show updates after a label has been created, depending on the carrier.

If it's been more than 24 hours since your order has been marked delivered and you are still having trouble locating it, please send an email to hello@brandefyskin.com and we’ll be happy to help.

We currently offer standard shipping (3-5 business days) for all orders.

If you don’t love a Brandefy product purchased from our website for any reason, we are happy to return your product for a refund within 30 days of delivery. While we’re happy to refund your product, we are unable to refund shipping charges. If a promotional code was used at the time of purchase, the refund will include the prorated amount of each discounted item requesting to be returned. Sets/collections may be prorated. We are unable to accept any returns past 30 days. Kindly note, we are unable to accept returns for products sold as part of a set. If you would like to keep some of the products in a set, we would be happy to exchange for an item of equal or lesser value.

Please email us at hello@brandefyskin.com with your order number and we'll be happy to help you get your exchange or refund started.